Best practices in customer engagement

16 Nov

2022

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Key insights into customer engagement by pharma leaders

This study highlights pharma's top achievers in customer centricity based on the results of the third wave of our Pharma Customer Centricity Index. Learn about the advantages of their customer-centric communication, their remarkable approach to content distribution, and their capacity to develop long-term, successful connections.

Our report dives into four specific building blocks for impactful customer engagement, providing you with best practices backed by real-life quotes from physicians in our study.

Discover the insights!

Drive your company's performance by implementing a winning engagement mindset.

What you will learn from this report

  • Who are the customer-centric leaders (based on the 2022 results of our Pharma Customer Centricity Index)

  • The benefits of customer-centric communication used by industry leaders

  • Their approach to delivering key content

  • How they establish a long-term, customer-centric reputation and connection

  • Best practices backed by real-life examples from physicians

  • An introduction to our OmniChannel Diary platform (an innovative data analytics platform)

Any questions?

For more information, contact Cedric, our Senior Marketing Lead, Healthcare Strategies.

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