To stay ahead of the competition, knowing your customers is a must. But in a world where attention gets scarce, how do you deserve the right to engage with them? Building meaningful relations and providing valuable experiences, is the key to gaining and maintaining engagement with your audience.
In collaboration with your internal teams, our Customer Engagement experts help you to maximize the impact of your touchpoints and drive differentiation by:
Providing continuous AI based engagement insights
Installing personalized engagement
Boosting content relevance
We partner with your medical teams and help them to boost the impact and experience of medical engagements by:
Excelling in data dissemination
Developing impactful and personalized content
Identifying (digital) influence networks
With our engagement leadership service we help you become more impactful by truly understanding your customer and how to influence him. Every year we organize a comprehensive Pharma Customer Centricity Index survey to track your (medical) customer engagement performance.
Every audience has different needs. We build custom strategies so your brand resonates perfectly with your target audience. Throughout the years Trilations accumulated a broad understanding of measuring and boosting customer engagement.
While working with your commercial and medical units, we provide tactical recommendations and end-to-end customer journeys, based on a 360° view on your omnichannel performance.
Measure performance and impact of engagements
Optimize channel mix and customer journeys
Map Key Opinion Leader & Digital Opinion Leader influence networks
Together with your teams we leverage continuous real-time experience feedback provided by your target customers about your company and competitors. That way, you can shape the most compelling customer experience.
Use of innovative AI-enabled voice and video recording feedback platforms
Build a AI-driven Medical Interaction Diary
Implement a truly agile marketing strategy
Best practices for relevant and personalized content
We strengthen your recommender systems with next gen competitive insights to move individual physicians to higher brand share.
Design competitive, personalized engagement with AI driven recommender systems
Integrating the objective customer view on your competitive performance in your next best action recommendations
Building impactful strategies starts with teamwork. Trilations aims to be your partner and helping hand at every step on the way. Feel free to contact us!
Great strategies are based on the best informed and embedded decisions. Trilations delivers more than data. We provide insights and act as your strategic consultant at every step, to help your leadership team achieve the most impactful results.
Here at Trilations we are proud to be the chosen partner for a multitude of clients. With each project we grow to support our next collaboration life-sciences.